Your order will be delivered by DPD or Royal Mail any time between 9am and 8pm on the day you have specified, unfortunately, delivery is not guaranteed for any particular time during the day. It is therefore essential that when ordering you provide instructions for the courier company should you happen to be out when your goods are delivered. This could be an alternative house number, or in a safe place on your property such as in your garage or porch. When ordering you could specify an alternative delivery address such as your workplace, holiday home or to a friend or neighbour if that proves to be more convenient. Please let us know as soon as possible if your order has not arrived within the time frame.
Standard Carriage Charges are as follows:
|UK Mainland (inc Channel Isles & Northern Ireland)||DPD Next day Orders under £100||£6.00|
|UK Mainland (inc Channel Isles & Northern Ireland)||DPD Next Day Orders over £100||FREE|
|Scottish Highlands & Islands \ Isle of Man||Royal Mail Next Day||£30.00|
We can deliver your order on any day that suits you from Tuesday to Friday inclusive. We provide a DPD Saturday delivery at an cost of £18.00. Unfortunately, we do not deliver on Sundays or Mondays.
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team on 01777 874 700. Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible.
If next-day delivery is vital, please order before 11am and phone us to check.
As we only sell food items, there is no return facility, if you have any issues with your order please contact us on 01777 874 700 where we can resolve your issue or issue a refund.