Your order will be delivered by DPD or Royal Mail any time between 9 am and 8 pm on the day you have specified, unfortunately, delivery is not guaranteed for any particular time during the day. It is therefore essential that when ordering you provide instructions for the courier company should you happen to be out when your goods are delivered.
This could be an alternative house number, or in a safe place on your property such as in your garage or porch. When ordering you could specify an alternative delivery address such as your workplace, holiday home or to a friend or neighbour if that proves to be more convenient. Please let us know as soon as possible if your order has not arrived within the time frame.
Standard Carriage Charges are as follows:
Due to having to provide next day delivery for all our orders, we have implemented a shipping charges which are tiered and is based upon your order value. This is due to small value orders not being economically viable as the shipping costs are prohibitive.
|UK Mainland (inc Channel Isles)||DPD Next Day Orders under £35||£11.95|
|UK Mainland (inc Channel Isles)||DPD Next day Orders between £35 and £80||£7.95|
|UK Mainland (inc Channel Isles)||DPD Next Day Orders over £80||FREE|
|UK Mainland (inc Channel Isles)||DPD Saturday - All order values||£18.00|
|Scottish Highlands & Islands \ Isle of Man||Royal Mail Next Day||£30.00|
|Northern Ireland||Please call 01777 874 700 (9:00 - 16:00 Mon - Fri)|
We can deliver your order on any day that suits you from Tuesday to Friday inclusive. We provide a DPD Saturday delivery at a cost of £18.00. Unfortunately, we do not deliver on Sundays or Mondays.
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team on 01777 874 700.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible.
If next-day delivery is vital, please order before 11 am and phone us to check.
As we only sell food items, there is no return facility, if you have any issues with your order please contact us on 01777 874 700 where we can resolve your issue or issue a refund.